Trail-Gear

Recently I purchased online, Bilstein 5100 rear shocks and Bilstein 5100 struts with OME 2881 coils for my Toyota 4runner. I also paid to have them assembled. Upon receiving them, I had them installed. When I picked up the 4runner I was told that the struts did not have OME coils on them. Instead Trail-Gear installed their knock off brand, Wheeler’s Off-Road coils on them. I called Trail-Gear and was told by Armand that they are just as good as OME and they are manufactured in the same factory. Armand is a LIAR. According to their website, the Wheeler’s Off-Road knockoffs are reportedly made in the USA, while the OME’s are made in Australia. Trail-Gear even copied OME’s part numbers. Armand…

Would not recommend. Two times now I have called to order parts through them and they say the parts are in stock and will ship next day. On both of these orders I called back after a week of waiting and they say the parts are out of stock and will ship in a week. I understand that your stock may be off one time, but having the same problem two times in a month and lying to me about stock numbers to take my money just shows how incompetent and terrible these people really are. Maybe you should fix your stock system and stop selling parts that you dont actually have available. These guys have wasted my time and costed me business.

Took good care of me. Even after spending extra money on expedited shipping, it was still cheaper than the Yukon option. Customer service was great, and they made sure they got it shipped the same day with the 2-day shipping option. Just give them a call if you need something, both people I spoke to were very helpful.

Door not opening on time for business, takes forever to get the parts when already ordered ahead of time, other then that part is good, but should order through 3rd party for more reasonable prices (not sure why).

Parts been on backorder, then delayed for 6 months , I have ordered parts before that had taken longer .I have a project I'm gonna have to put off for another year yet again because of this company. If you plan on building your Toyota using trail gear parts I recommend you buy and receive everything you need before you even get started .. I will no longer be buying parts from this business. I've missed out on 3 summers of wheeling due to trail gear . They aren't what they used to be 10 years ago , even after spending $15,000 on trail gear parts