Costco Tire Service Center

By far the worst experience I’ve experience at Costco. Even with an appointment, almost 3 hours later and my rotation and balance is still not done. I sat on the bench waiting room and heard at least 10 phone calls go unanswered. Note to self to never come back to this tire department. Reconsideration of whoever is managing this department should be taken.

Was told my tires had “irregular wear” and was denied to have been the tires fault. The ware on both my rear tires that I purchased here was mostly even with some spots being less even but not enough warranting to be believed it was the alignment. The tires were rated for 55000 miles but lasted me a 12000 mile period. Was given a response that basically said “ur tires are weirdly bald” and when I asked for what they thought was the issue was told “I don’t know I’m not a mechanic”. My warranty was denied by Tou Yang after asking me to bring my car in two days in a row for evaluation. My commute is about 45 minutes out. I bought the tires in good faith in Costco. The store has always been a s…

Would not recommend for new tires. Purchased a set less than a month ago, one of my tires had a hole from average commute, took it back in hopes to get it patched or replaced. Tire rep would not allow for replacement bc of the damage and the warranty was voided bc of damage. Various stipulations alongside the warranty. If you purchase dont expect to get your refund if tires dont meet your standards. Never got an exchange or money back for ONE single tire that i paid for less than 30 days ago.

I love Costco Tires. Quick service, sometimes a wait (days) for an odd tire, but you Know if you take odd tires. Appointments for the free rotations work great and I don't have to wait anymore outside the door for 30 minutes to be first for the day, to get quick service. Tire Prices are good if not great. Polite and competent guys. Did I say Free Rotations? 😊

Good service, helped me pick out a good tire for my truck as it is not 4WDrive but I drive on curvy/rainy/ muddy roads very often. And while I waited I grabbed a bite to eat and found a very comfortable recliner.